We're constantly making performance tweaks and improvements to update your data more frequently! We know how important it is to have a live pulse on your Instagram account. Remember, we use Direcon too!

On average your metrics are updated every 30 to 60 minutes. However, sometimes these updates can be delayed due to a number of factors.

  • Latency or API issues with your data provider.
  • Larger than expected calculation volume due to pushing a bug fix.
  • An issue with our database or server providers.
  • An unexpected surge in signups leading to more than normal processing volumes.

Even under the worst of conditions, your metrics shouldn't take more than a few hours to update. Don't hesitate to contact us if you want to know more about a delay!

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